Shafaq Fatima

Ecommerce Marketing Support (Shopify & CRM) in Auckland

Shafaq is an Ecommerce Marketing Support (Shopify & CRM) based in Auckland, helping clients with Short-form Social Video, Customer Support and Email Marketing.

Location: Auckland
Availability: 5-10 hours per week
Category: eCommerce
Joined: March 2026

About

Hi, I am Shafaq.

I help eCommerce and retail businesses stay on top of the day to day so they can focus on the bigger picture.

What I Do

Order entry and receipt processing in Cin7
Inventory management and product updates
Shopify product listings and website updates
Customer/merchants support across email and social media
Social media management via Meta Business Suite

Tools I Use:
Cin7 · Shopify · Meta Business Suite · Google Analytics · Lightspeed · Microsoft Office. Salesforce admin.

Why Me?
I am detail-driven, immediately available. I speak English, Urdu, Hindi, and Punjabi- handy if your customers do too.

Recent Work
🔹 Real Foods Direct NZ (Current) — Remote Order entry, inventory management and product updates in Cin7, website updates in Shopify.
🔹 The Warehouse Group — Managed digital customer support and Meta business accounts, cutting response times and lifting team efficiency.
🔹 Tazz Cricket NZ — Ran social media across five platforms and managed email newsletters for five years.

Portfolio

Selected projects and examples of this freelancer's work.

Portfolio examples are not available on this profile yet. Contact Shafaq to ask about similar work and discuss whether they are a fit for your project.