Ellie Richards is a freelance Customer Experience Designer, Business Consultant, Content Creator from Auckland

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Helping businesses with their innovation and strategic planning through Human Centred Design, Design Thinking practices and marketing strategy. l can turn the most demanding business or organisational problems into solutions that create extraordinary value for customers.

Background in advertising, content creation, social media strategy, business consulting.

Practical Experience:

  • Human Centred Design
  • User research, empathy interviewing and insight generation
  • UX & CX design informed by design thinking methodology
  • Synthesising insights into customer journey maps (current state & future state)
  • Marketing Strategy
  • Social media marketing
  • Content creation
  • Design principles and design systems.
  • Photography and videography
  • Applying behavioural science principles to designing better products/services
  • Workshop design and facilitation


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Please Note - I am currently at max capacity, so please allow 3 - 5 days for an email response.

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Ellie is currently not taking on any new clients

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