Ellie Richards is a CX Designer from Auckland

Helping businesses with their innovation and strategic planning through Human Centred Design, Design Thinking practices and marketing strategy. l can turn the most demanding business or organisational problems into solutions that create extraordinary value for customers.

Practical Experience: - Human Centred Design - User research, empathy interviewing and insight generation - UX & CX design informed by design thinking methodology - Synthesising insights into customer journey maps (current state & future state) - Marketing Strategy - CRM Strategy informed by CX insights - Design principles and design systems. - Photography and videography - Applying behavioural science principles to designing better products/services - Workshop design and facilitation.


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