Toyota Financial Services

Toyota Financial Services came with a project to digitise and streamline their client onboarding process. Their existing processes were manual and out-dated, resulting in inefficiencies within their customer services team.

I led the redesign of this process, where we planned solutions by working through TFS' and their users’ pain-points. Through extensive workshopping and reiterating, we were able to launch a digital solution for TFS that made the client onboarding process and experience faster and easier.